Shipping & Returns

Shipping & Return Information

Thank you for shopping with us! Below you’ll find important details about our shipping and return policies to help ensure a smooth experience.

We currently ship within Canada only. Orders are typically processed and shipped within 3 business days. If there are any delays or issues with your order, we will contact you directly to provide updates or clarify details.

Please note that we do not ship large or heavy items due to shipping limitations. This includes, but is not limited to:

• Dry pet food packages over 5 lbs

• Cat litter

• Cat trees

• Large bales of small animal bedding

• Frozen product 

If you’re unsure whether an item falls into this category, please reach out to us before placing your order. We’re happy to help clarify and ensure you receive the products you need.

We want you to be satisfied with your purchase. If for any reason you need to return an item, we do accept returns. However you as the purchaser will be responsible for any difference in shipping. The original shipping amount will be refunded but any costs greater than that for return shipping will be the responsibility of the purchaser. Returned items must be in original condition and packaging to be eligible for a refund or exchange.

If you have any questions about our shipping or return policies, feel free to contact us. We’re here to help!